Privacy Policy 

Last Updated: 10/21/2025

At Home IV Nurses (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, store, and share your information when you visit our website, contact us, or receive our services.

This policy complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable privacy laws in the United States.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing address, and other contact details.

  • Protected Health Information (PHI): Information related to your medical history, health status, treatment preferences, or any information you share during your appointment or consultation.

  • Payment Information: Payment card data or insurance information (if applicable).

  • Technical Information: IP address, browser type, and device information automatically collected via cookies or analytics tools.

2. How We Use Your Information

We use your information only as permitted by law and in accordance with HIPAA standards. This includes:

  • Scheduling and providing IV therapy and wellness services

  • Communicating with you about appointments, results, or treatment updates

  • Processing payments and managing billing

  • Maintaining internal records for compliance and quality assurance

  • Sending limited promotional materials (only if you explicitly consent)

  • Improving our website, services, and customer experience

3. How We Protect Your Health Information

We take your privacy seriously and implement physical, administrative, and technical safeguards to protect PHI. These include:

  • Secure, encrypted electronic storage of records

  • Password-protected systems and restricted access to authorized staff only

  • Staff training on HIPAA compliance and confidentiality

  • Secure methods for transmitting sensitive information

If a data breach occurs that may affect your PHI, we will notify you promptly in accordance with HIPAA’s Breach Notification Rule.

4. Sharing and Disclosure of Information

We do not sell or rent your personal or health information. We may share it only under these circumstances:

  • With Healthcare Providers: To coordinate or provide care at your request.

  • With Business Associates: With trusted vendors or service providers (e.g., billing platforms, scheduling software) that are bound by HIPAA-compliant agreements.

  • As Required by Law: When necessary to comply with court orders, subpoenas, or other legal obligations.

  • With Your Authorization: For any other purpose not covered by this policy, we will obtain your explicit written consent.

5. Your Rights Under HIPAA

You have the right to:

  • Access and obtain a copy of your health records

  • Request corrections or updates to your information

  • Receive an accounting of disclosures of your PHI

  • Request restrictions on certain uses or sharing of your information

  • Request confidential communications (e.g., at a different address or phone number)

  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us using the information below. We will respond within the timeframe required by law.

6. Data Retention

We retain your information only as long as necessary to provide services and comply with legal or professional recordkeeping obligations. When data is no longer needed, it is securely deleted or destroyed.

7. Cookies and Analytics

Our website may use cookies to enhance your experience and analyze site traffic. You can disable cookies in your browser settings without affecting your ability to use our services.

8. Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect or store information from minors without verified parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. All revisions will be posted on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the new terms.

10. Contact Information

If you have questions about this Privacy Policy, your rights, or our privacy practices, please contact:

At Home IV Nurses
Tampa, Florida
Phone: 727-709-1590
Email: info@athomeivnurses.com

Privacy Contact:
April Mitchell, CEO
Email: aprilmitchell1988@gmail.com

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) at https://www.hhs.gov/ocr/privacy/hipaa/complaints/.

We will not retaliate against you for filing a complaint.

 

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